Useful information

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Valuable information to better enjoy your stay

Check out the following useful information for an excellent stay. At any time, we are available to meet any further requests.

Pets

We inform you that pets are not allowed in our apartments.

Confirmation deposit

For the definitive confirmation of your reservation it is necessary to pay a deposit of 30% of the total amount of your stay (or 100% of the total if you have opted for a non-refundable rate). Our bank coordinates are as follows:

ACCOUNT TITLE: BERTAMINI GIOVANNI & C SRL
BANK: CASSA RURALE ALTO GARDA
BRANCH: TORBOLE SUL GARDA
IBAN: IT40 F080 1635 1020 0000 8051 348
BIC: CCRTIT2T04A

Credit cards

We accept Visa and MasterCard credit cards; we do not accept American Express cards.

Check-in/check-out

Check-in can be completed between 3:00 PM and 5:00 PM on the day of arrival, while check-out by 10:00 AM on the departure date. For special needs, feel free to contact us.

Bike storage

You can safely leave your bike in our storeroom with armoured door.

Cancellation policy

You can cancel your reservation without penalty until 14 days prior to arrival date. In case of late cancellation, participation in a non-refundable offer, no show or early departure, 100% of the cost of the stay will be charged.

Cancellation policy Covid-19

You can cancel your reservation without penalty until 7 days prior to arrival date. In case of late cancellation, participation in a non-refundable offer, no show or early departure, 100% of the cost of the stay will be charged.